Return Policy

This Return Policy applies to VireliaCare purchases from Kluzarinsmryxell, 42 Dixon Street, Te Aro, Wellington 6011, New Zealand.

Location and imports

Our fulfilment is coordinated from New Zealand. If you receive goods abroad, local customs, taxes, or product rules may apply. Mention your country when you contact us so we can explain return shipping options that match your situation.

Right of withdrawal

If mandatory consumer laws grant you a cooling-off period for distance sales, you may cancel within that period provided seals are intact and the product is unused. Food supplements with broken hygiene seals may not be returnable for safety reasons.

Damaged or incorrect shipments

Inspect parcels on arrival. Report damage or wrong items within seven days using the contact details in the Privacy Policy. We may request photographs to arrange replacement or refund.

Refund method

Approved refunds return to the original payment method when possible. Banks may need several business days to post credits.

Return shipping

Unless we confirm a fault, you may need to cover return postage. Use tracked services and keep proof of posting.

Non-returnable situations

We cannot accept returns where storage instructions were ignored, where third parties altered the product, or where prohibited by law.

How to start a request

Email identifiers listed on the site (text only) with your order reference, item description, and reason for the request. We reply with next steps.